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Onboarding a New Tenant: The Move-In Meeting

One of the most crucial steps in onboarding a new tenant is the move-in meeting. This meeting marks the official transfer of possession from the landlord to the tenant, solidifying the execution of the lease agreement and ensuring all details are properly addressed.

Landlords often underestimate the significance of a thorough, accurate, and professional move-in meeting. A professional onboarding process is not just about handing over keys; it serves as a cornerstone for establishing a positive landlord-tenant relationship.

Further more, In many jurisdictions, the failure to complete a move-in inspection form can result in the inability to withhold the damage deposit, underscoring the importance of this meeting for the landlord's financial security.

Here are our tips for a successful move-in meeting:

  1. Ensure that all move-in fees have been paid in full and cleared. Avoid accepting personal checks during the move-in meeting to prevent potential bounced payments. If you've received an online payment, confirm its clearance before handing over the keys. If any funds need to be collected on move-in day, insist on certified funds only.
  2. Remind your new tenant to arrange for utility transfers ahead of the meeting, if applicable.
  3. Verify IDs before proceeding.
  4. Complete a comprehensive condition report, meticulously documenting the property's condition on the possession day. Ensure compliance with regulatory requirements in your jurisdiction. Have the tenant sign this report and provide them with a copy once it's completed and signed by all parties involved.
  5. As part of the condition report, take thorough photographs of the property both inside and out.

Last but certainly not least: the keys.

Once all necessary steps are completed, officially hand over the keys to the tenant, thereby completing the transfer of possession.

Keasy Makes It Easy:

We can conduct the move-in meeting on your behalf, handling all the necessary steps outlined above. We'll provide you with a comprehensive report, including current photographs, and hand over the keys to your tenant on your behalf. Simply reach out to our concierge via email to set up this convenient option.